| Course Details | ||
| Title: | ISEB Foundation Certificate in IT Service Management V3 - Provided by Bishops Beech Accredited with ISEB | |
| Ref: | ITIL | |
| Level: | Introductory | |
| Duration: | 3 days | |
| Study Type: | Tutor-Led | |
| Certification: | The ISEB Foundation Certificate is awarded to candidates who pass a one-hour multi-choice examination, held at the end of the course. It is a pre-requisite for ewntry to further ITIL and ISO/IEC 20000 courses | |
| Exams: | Offered as an integral part of the course | |
| RRP: | £895.00 | |
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| Course Dates Location |
Month | Dates |
| Sunderland | Nov | 30/11/10 - 02/12/10 |
| Sunderland | Mar | 01/03/11 - 03/03/11 |
Course Outline
Brief Description
An intensive and enjoyable 3-day course that provides a firm foundation in IT Service Management best practices and processes. The course is based on the IT
Infrastructure Library (ITIL®) and is fully accredited by ISEB.
Certification provides an entry pre-requisite for related courses.
Delegates will gain a clear understanding of the service management lifecycle principles and key processes, and how they relate to the business, customers and industry standards. You will learn from many real world examples and discover approaches to help you implement and apply service management principles.
ITIL® V3 contains all of the V2 processes and concentrates on the IT Service lifecycle, considering overall business strategy, service design, transition and operation, all within a continual service improvement environment.
( All trademarks are acknowledged )
The Foundation Certificate is the first level of professionally recognised qualifications and is awarded to candidates who pass a one-hour multiple-choice examination held at the end of the course
Target Audience:
There are no mandatory pre-requisites although some experience in IT is recommended.
Anyone who is working in any aspect of IT Service Management, whether implementing a service improvement programme, involved with one or more of the IT Service Management processes or just wanting to gather some ideas and advice for improvement will benefit
Pre-Requisite:
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A general background in and understanding of IT Services |
Course Outcomes:
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Please see Key Topics below |
Key Topics:
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Introduction |
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Service Strategy and Design |
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Service Transition |
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Service Operation |
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Continual Service Improvement |
To book or for further information, please telephone 0191 515 3355 or email us at info@mtc-training.co.uk
MTC Authorities in IT Education