About the course
This one-day course provides Customer Service Practitioners with the knowledge needed to fulfil the customer experience, p[provide product & service knowledge and resolve conflict or challenge.
This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.
Audience Profile
Primary target audience for this course are Customer Service Practitioners
Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the Course Outline.
Promote additional products and or services to customer
Resolve customer service problems
Exciting News
We’re merging with Access Training!
We're excited to announce that MTC Training is now merging with Access Training, to create a more powerful, innovative, and accessible training experience. For updates on this exciting next chapter follow @Access Training
From the 1st April 2025 this website will no longer be managed, please use the Access Training website